Cuddlio support

Email hey@nourio.app for help. Include your app version and a short description of the problem. Never send a verification code, and avoid sharing child details or feeding and measurement records unless needed to resolve your request.

Signing in

Enter your email and use the code sent to your inbox. Check spam if it does not arrive. Codes expire after 15 minutes; request another if yours expires. Your in-app email does not have to match your Apple Account email.

Family access

A family code requests access; it does not grant it. The owner must approve the caregiver from Family. Pending or removed caregivers cannot see shared child records. Contact support if you cannot regain access to your account or transfer ownership.

Deleting your account

Open Profile → Privacy and data → Delete my account. A sole active caregiver can confirm deletion of the whole family, including child details, meals, notes and measurements, without inviting anyone else. Shared-family owners must transfer ownership to another active caregiver first. If that is not possible, email us for help; we will verify the request and protect other caregivers’ access and information.

When a family remains, your account attribution and your own meal notes are removed, but shared child details and feeding and measurement values remain. See the privacy policy for retention and data rights. If your installed version only offers ownership transfer for sole owners, update the app or contact us to initiate deletion.

Notifications and measurements

Family notifications are optional. Enable them in Profile → Notifications and allow them in device Settings. If permission was already granted, iOS may not show another popup. Feeding and measurements help keep a record; they do not provide medical advice. Contact a qualified healthcare professional about your child’s health.